A new firmware update which removes the camera from the cloud whenever a hard reset occurs.
The security and privacy of all of our customers is our #1 priority.We would be more than happy to address any questions or concerns you may have.Thanks in advance.********************Attention: This is a direct response from Amcrest 2/09/2017We at Amcrest apologize for any distress this may have caused you. Typically, only when third-party sellers resell returned cameras without first removing their camera settings from their cloud account may the issue arise.Our practice is to require all our retailers to send us back all returned cameras so that we may remove the camera from the Cloud and perform a hard reset on the camera before resale.Armcrest Team While it's upsetting the horrible truth is that many webcams are accessible without name and password. So if folk don't secure their cameras there's little to add here. If "this has been kicked around for years now," that would explain the apparent lack of urgency on the part of both Amcrest and Amazon.
However I am encountering folk that think it's the product maker/seller's responsibility to lock it down. Now, if I could only lose the lack of urgency on my part and the memory of the sick feeling I got upon discovery I still had access to this camera.
On Friday, May 20, 2016, I noticed that I had over 1500 Junk emails.
Opening the folder, I discovered that beginning April 14, 2016, to present, I was getting motion detection notifications from the camera.
I was baffled--before I returned it, I wiped and reset the camera to out-of-the-box status.
Opening a notification email gave me a link to Amcrestcloud.
I explained that the notifications were NOT the problem--the problem is that I can see into someone else's bedroom through the camera!